Terms and Conditions

SpeechLex is the business of Claudia Amato, Via Firenze 22a, 17100 Savona (SV), Italy, VAT number (P.IVA) 01689460093, email claudia.amato@speechlex.eu, PEC claudia.amato.savona@pec.it.

My services are for adults (18 and over). Some rules in these terms (for example the right of withdrawal) protect consumers, meaning people who book for private purposes. If you book for your business or profession, for example with an invoice to your VAT number, those consumer rules do not apply to you.

The needs-assessment call, the Legal English Movie Club and my free materials (for example the Movie Club workbook and the News Bites sample lesson) are free and come with no obligation to buy anything. I may change or stop a free service at any time.

The price is shown on the booking page or in your written offer before you pay. You receive an invoice for every payment. Prices are not subject to VAT: operation carried out under the flat-rate scheme (regime forfettario), Art. 1, paragraphs 54–89, Law no. 190/2014. For invoices above €77.47, a €2 stamp duty (imposta di bollo) is added, as required by law.

All my sessions are online. To get the most from them:

• Respect. Everyone is learning, and mistakes are a normal part of it. Please be kind and patient with the others in the group.
• No recordings by participants. Please do not record, photograph or screenshot a session.
• What others share stays in the session. Other participants may talk about their work. Please keep it to yourself.
• I never record participants. Sometimes I share recordings of myself only (for example, answers to questions). These are part of my materials (see section 7).

If someone repeatedly behaves in a way that stops the session working for the group, I may ask them to leave. In that case I refund the session concerned.

A stable internet connection, a working microphone and Zoom. A camera is welcome. If you miss part or all of a session because of a problem with your own device or connection, the session is not refunded.

All materials I create and share (lesson packs, exercises, solutions, glossaries, workbooks, slides, recordings, and access to my vocabulary app) are my intellectual property. You may use them for your own study. You may not copy, share, sell or publish them, in full or in part, without my written permission. The official TOLES materials belong to their publisher and follow its own rules.

To tailor 1:1 sessions to your work, you can send me documents you use (for example a contract, an email or a presentation). Before you share any real material, we sign a non-disclosure agreement (NDA). I use your documents only to prepare your sessions, I keep them strictly confidential, and I never share them with anyone. In the 1:1 Legal English Clinic, I may use AI tools to help prepare your personalised materials: before I do, I remove names, client details and anything else that could identify you or your clients.

A practical tip: never paste confidential client information into an AI tool, including the ones we use for practice.

My services are language training. Nothing said or shared in a session is legal advice.

I work hard so that you make real progress, and I tell you honestly what to expect. But results depend on many things, including your practice between sessions, so I cannot guarantee a specific result, a level, or an exam score.

I take reasonable care in preparing and delivering my services. As far as the law allows, I am not liable for indirect losses, and my total liability for any claim is limited to the amount you paid for the service concerned. This does not limit liability for wilful misconduct or gross negligence, or any other liability that the law does not allow to be limited.

I use your personal data only to provide my services and to send you the emails you have agreed to receive. If you buy one of my services, I may also send you emails about my similar legal English courses; you can stop them at any time with one click. The Privacy Policy explains what I collect, why, and your rights.

If you are a consumer and you buy a service online or at a distance, you can withdraw within 14 days, without giving a reason. Part B explains how this works for each service. To withdraw, use the cancel link in your booking confirmation (where there is one), write to me at claudia.amato@speechlex.eu, or use the model form at the end of these terms. You receive a confirmation of your request by email. Refunds are made within 14 days, using the payment method you used, unless we agree otherwise.

If you ask me to start a service within the 14 days and then withdraw, you pay only for what has already been provided. Once a service has been fully provided, you can no longer withdraw from it.

These terms are governed by Italian law. If you are a consumer, you keep the protection of the mandatory rules of the country where you live, and you can bring a claim before the courts of your place of residence. In all other cases, the competent court is Savona.

If something goes wrong, please write to me first, so we can solve it directly. You may also contact an alternative dispute resolution (ADR) body in your country. This is optional, not a required step before going to court.

I may update these terms, for example when the law or my services change. The version in force on the day you book applies to your booking.